What counts as a minute?
Time Tom spends in conversation with your buyers. We count to the second, add it up over the month and round once at the end, so a quick hello never costs a full minute. Calls under 10 seconds are free.
What happens if we use all our minutes?
Tom keeps answering. Extra minutes go on your next invoice at your plan’s rate, and we let you know by email and WhatsApp at 80% and 100% of your minutes, so it is never a surprise.
Can our bill run away from us?
No. Every account has a monthly cap on extra minutes, set at one month’s plan fee unless you change it. If you reach it, your button becomes a “leave your details” form, so no enquiry is lost, and we ask whether you would like to raise the cap.
Do unused minutes carry over?
No. Minutes reset every month. If you use fewer than you expected, choose a smaller bundle for the next month.
Can we change plan or minutes?
Yes. Move up at any time and the new minutes start straight away. Move down from your next billing month.
What does setup include?
We build Closer around your business: your listings, your brand, Tom’s knowledge of your services and team, and the connections your plan includes. You are live within 14 days of signing.
How do we pay, and can we cancel?
Setup and your first month, or your first year, are paid when you sign. After that we charge your card in advance each month or year, with any extra minutes on the next invoice. Monthly plans can be cancelled with 30 days’ notice; annual plans run for the year. Setup is not refundable once work begins.
Can Closer call our leads and past clients?
Yes, as an add-on from $1,000 a month. Tom calls from your own number, follows the UAE’s calling rules (9am to 6pm, the Do Not Call Register respected, never a second call after a no), and sends every outcome to your agent and your CRM.